ApplicationSystem Engineer
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职位类型:销售/客服/技术支持 发布时间:2022-06-03 有效日期:2022-07-31 基本要求:年龄不限 工作地点: 北京 不限 职位描述: 岗位职责: 70 customer empowerment and application support activities including: 1. Empower customers to optimize performance of their BNSM instrument through support and instruction including but not limited to: a. Teaching Theory of operation and training new users on instrument operation b. Demonstration of instrument ability on non-standard samples c. Provide post-sale user and application training and support d. Provide customer specific post-sale application support e. Experiment test develop and optimize application protocols f. Author application notes userapplications procedures and userapplications training material 30 service activities including: 2. Install and qualify BNSM instrument upgrade andor accessory including but not limited to: a. Uncrating instrumentation and interconnection of sub-components and assemblies b. Instrument start-up troubleshooting c. Qualification of the instrument and accessories using standard and non-standard customer samples. 3. Work directly with customers to diagnose BNSM instrument issues including but not limited to a. Diagnose research experiment test develop optimize communicate and execute the most efficient solution plan for complex electro mechanical hardwaresoftware instrument issues. b. Create and maintain record of activity in support database 4. Pre *** maintenance on BNSM instrumentation which can include but not limited to: a. Basic maintenance and calibration of instrument and accessories b. Re-certification of system using both standard and non-standard samples. 任职资格: EN *** REQUIREMENTS: 75 travel both domestically and internationally on short notice Able to work in Go *** sites cleanroom production floor laboratory en *** Require weekend and holiday on call support KNOWLEDGE SKILLS AND ABILITIES: Customer focused passionate about science and technology and passionate to enable customers with Bruker technology. Proven excellent analytical capability theoretical understanding of physics working knowledge of electronics mechanics control systems computers networking and common tooling such as oscilloscope multi-meter etc to be an effective problem solver of complex system product user andor application issues. Proven ability to install qualify and be a trainer and technical resource that empowers our customers in the use of complex electro-mechanical instrumentation and application modules. Proven ability to experiment test optimize and develop best practice for support and post-sale application activity. Proven ability to provide clear logical and effective communication. Proven ability to develop communicate implement and execute assigned project including achieving required deli *** on time. EDUCATIONALEXPERIENCE REQUIREMENTS: Minimum of masters degree in scientific or engineering field from accredited uni *** or college or bachelors degree in scientific or engineering field from accredited uni *** or college with 3 year relevant experience 工作地址: 北京
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