Service Engineer
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职位类型:销售/客服/技术支持 发布时间:2022-06-07 有效日期:2022-07-21 基本要求:年龄不限 工作地点: 上海 不限 职位描述: 岗位职责: The function of the Service Engineer is to provide expert hands-on technical expertise in all aspects of installation commissioning customer training maintenance fault-finding and customer support for Bruker Optics products as required. Responsibilities tasks: Installation of FT-IR FT-NIR Raman systems or accessories at customer facilities and ensure full functionality according to specifications. Repair and maintenance of the product at customers site. Familiarize and train customers for operation of the equipment. Secure customer acceptance of installation and repair sign-off. Serve as a supportive and effective communication link between the customer and company to ensure customer service satisfaction. Periodic servicing of the product at customers location depending upon the service contract. Be in constant touch with customers through phone or other means of correspondence to inquire if he needs any additional services. Solve any queries the customer might have about the product. Maintain records of all the field trips made products sold and services offered in a proper documented form. Networking of analysis instruments with optional software solutions and their implementation into existing laboratory information systems 任职资格: A tertiary level qualification in electrical or electronic engineering physics chemical or a related discipline or be able to demonstrate a similar level of knowledge and skill gained by practical experience 1-2 years work experience diagnosing and repairing analytical instruments scientific instruments electromechanical andor electronic equipment. Strong technical skills in *** analytical instrumentation. Excellent customer focus with ability to reliably respond to inquiries communicate and interact with customers. Strong verbal written MS Office computer technical data and networking communication and presentation skills with ability to communicate complex technical issues in an easy to understand manner. Excellent organizational skills with ability to work independently prioritize multi-task follow through and meet deadlines within an entrepreneurial and customer-focused work en *** . Expertise in FT-IR spectroscopy NIR-Raman technology Remote Sensing Microscopy and laboratory organization is ad *** 工作地址: 上海
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