National Service Manager
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公司福利:五险一金 职位类型:销售/客服/技术支持 发布时间:2022-06-06 有效日期:2022-07-17 基本要求:年龄不限 工作地点: 上海 不限 职位描述: Main Job functions 1.Enhance the China Service product offering and ensure that it delivers 100 satisfaction 2.Drive Service revenue growth including increasing the Service Contracts and Spare Parts business across greater China 3.Monitor and report the tracing of field failure rates and liaise with HQ department to ensure corrective action 4.Analyse and Manage Service metrics 5.Maintain Global Service KPIs for response time repeat visits and cost controls 6.Manage escalated customer issues finalising or escalating as appropriate 7.Monitor Service headcount utilisation levels and reduce service costs. 8.Work closely with OEM partners to establish a suitable service provision to support local need 9.Maintain close relationships with all sales personnel to ensure all sales opportunities are exploited Key Tasks: 1.Develop a team within all Greater China locations to deliver a high-level of service 2.Increase service contract and spare part sales across Greater China contributing to strategies for maximising sales opportunities 3.Further develop relationships with OEMs and distributors for both service delivery and business de *** 4.Ensure that all field based and office service based personnel are trained correctly and are operating to the re *** .Commercially driven and able to undertake general management duties in the region 5.Leadership and man-management experience managing a team of 20 personnel is essential 6.Ability to drive sales and deliver world class service 7.Resilience remains effective in the face of pressure 8.Proven track record of managing and achieving targets 工作地址: 中国
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民营 20-99人
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